• First line of contact for strategic customer inquires via phone, fax, internet, and/or mail regarding orders, returns, shipments and education products and services.
• Work closely with Strategic Account Customers, Vendors, Sales Team, and internal associates.
• First line of contact for strategic accounts.
• Responds to inquiries, request, and complaints in a timely and accurate manner.
• Diffuses difficult customer situations in a professional manner.
• Identifies and resolves underlying root causes through research and analysis.
• Develops customer, vendor, and product knowledge expertise.
• Maintains accurate knowledge of customer history
• Train the account knowledge with all associates on the team.
• Provide timely feedback to Sales Team and Team Leaders
  Actively participate on the team and within the contact center
• Complete work in a timely and accurate manner
• Prioritize and plans work
• Create an A+ experience on every call
• Exercises care within work environment to prevent injuries. Support and follow all company safety policies and procedures (for individual contributors)
• Maintains safe and healthful working conditions within stewardship by ensuring all associates comply with company safety policies and procedures (for people managers)
  Minimum requirements
  ·         Minimum three years customer service related work experience.
  ·         Minimum one year data entry and keyboarding experience.
  Knowledge/Skills required
  ·         Ability to perform business math calculations including profit margins.
  ·         Proficient in all Microsoft Office products.
  ·         Excellent written, verbal and interpersonal communication skills.
  ·         Problem-solving skills and ability to resolve discrepancies.
  ·         Strong organizational skills and the ability to manage multiple tasks

Click the 'Apply' button on the left or below to fill out an online application.